Lead Customer Service Representative

Destination Pet

Pittsburgh, PA, United States
Base: $14.00-$16.00ph doe; bonus/equity: tips incl...
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1+ year customer service experience
High school diploma or equivalent
Ability to lift 40 lbs regularly
** Destination Pet is seeking a Lead Customer Service Representative for their Pet Palace Resort in Pittsburgh, PA. The ideal candidate should possess strong customer service skills, a passion for pets, and the ability to manage various tasks efficiently in a fast-paced environment. **

Job Summary

  • The role involves leading a team of Customer Service Representatives while managing front desk operations and client interactions.
  • Candidates must be available for evenings, weekends, and holidays as the facility operates daily without days off.
  • Benefits include part-time health, mental health, and telehealth coverage with an hourly pay rate of $14.00–$16.00 plus tips.

Matching Summary

Match Score: 75

** Destination Pet is seeking a Lead Customer Service Representative for their Pet Palace Resort in Pittsburgh, PA. The ideal candidate should possess strong customer service skills, a passion for pets, and the ability to manage various tasks efficiently in a fast-paced environment. **

Salary

Base: $14.00-$16.00/hour DOE; Bonus/Equity: Tips included; Benefits: Part-time health, mental health, and telehealth

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Ability to lift 40 lbs regularly
  • Availability for evenings weekends holidays
  • Experience training new staff members

Nice-to-have

  • Previous retail or hospitality background
  • Strong empathy for pets and owners
  • Cool under pressure in chaotic environments
  • Passion for elevating pet family lives

Key Requirements

  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Must be able to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter