Customer Relations Coordinator Iii - Client Services

Iowa State University Veterinary Diagnostic Laboratory

Ames, Iowa, USA
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Customer service experience
Client communication
Data entry into lims
** Iowa State University Veterinary Diagnostic Laboratory is seeking a Customer Relations Coordinator III for their Client Services team. The ideal candidate will have a background in customer service, particularly in veterinary or diagnostic environments, and will be responsible for facilitating communication between clients and the laboratory. **

Job Summary

  • Serve as the primary point of contact for clients and visitors by phone, email, and in person while providing clear guidance on VDL services, pricing, procedures, and testing needs.
  • Enter client information, submission details, and test requests into the laboratory information management system (LIMS) with accuracy and efficiency.
  • Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, retirement benefits, and generous paid time off.

Matching Summary

Match Score: 75

** Iowa State University Veterinary Diagnostic Laboratory is seeking a Customer Relations Coordinator III for their Client Services team. The ideal candidate will have a background in customer service, particularly in veterinary or diagnostic environments, and will be responsible for facilitating communication between clients and the laboratory. **

Skills & Requirements

Must-have

  • Customer service experience
  • Client communication
  • Data entry into LIMS
  • Problem resolution
  • High-volume phone system

Nice-to-have

  • Veterinary or medical lab experience
  • Customer-focused professional
  • Detail-oriented
  • Team collaboration

Key Requirements

  • High school diploma or equivalent
  • 5 years of related experience
  • Legally authorized to work in the U.S.

Work Rights

Must be legally authorized to work in the U.S. on an ongoing basis

Tailored Resume

Cover Letter