Base: $60,000 - $75,000 / year; bonus/equity: not ...
On-site
3+ years people management experience
Frontline operations leadership
Customer support and dispatch oversight
You will lead a large frontline operations team responsible for both customer support and real-time dispatching functions while ensuring operational excellence
Job Summary
You will lead a large frontline operations team responsible for both customer support and real-time dispatching functions while ensuring operational excellence.
This role requires strong people management skills to coach and develop your team while maintaining high performance metrics across customer experience and service levels.
The position offers a competitive salary range of $60,000 - $75,000 per year along with comprehensive benefits including medical plans and 401K matching.
Matching Summary
You will lead a large frontline operations team responsible for both customer support and real-time dispatching functions while ensuring operational excellence.
Salary
Base: $60,000 - $75,000 / year; Bonus/Equity: Not specified; Benefits: Medical plans and 401K matching
Skills & Requirements
Must-have
3+ years people management experience
Frontline operations leadership
Customer support and dispatch oversight
Real-time problem solving skills
In-person work in Visalia CA
Nice-to-have
Empathetic customer service approach
Strong analytical and diagnostic skills
Cross-functional stakeholder collaboration
Tech-savvy with rapid learning ability
Ability to thrive in fast-paced environment
Key Requirements
3+ years of people management experience
Experience leading frontline operations teams
Background in customer support or dispatch
Must be available for in-person work five days per week