Associate It Onsite Support

University of Arkansas for Medical Sciences

Little Rock, United States
Commensurate with education + experience; not spec...
On-site
Troubleshooting computer and networking problems
Remote and onsite support
24/7 on-call rotation
The University of Arkansas for Medical Sciences is seeking an Associate IT Onsite Support to provide technical assistance for end-user computing and networking issues. The role requires a combination of technical skills and customer service experience, with responsibilities including troubleshooting and maintaining computer systems both remotely and on-site

Job Summary

  • Provides accurate and timely solutions to end user computer and networking problems, performing restorative and maintenance actions remotely or at the end user’s location.
  • Participates in a 24/7 on-call rotation, responding immediately to trouble calls outside of general work hours.
  • UAMS offers a comprehensive benefits package including health, dental, vision, retirement matching, and educational discounts.

Matching Summary

Match Score: 75

The University of Arkansas for Medical Sciences is seeking an Associate IT Onsite Support to provide technical assistance for end-user computing and networking issues. The role requires a combination of technical skills and customer service experience, with responsibilities including troubleshooting and maintaining computer systems both remotely and on-site.

Salary

Commensurate with education and experience; Not specified; Not specified

Skills & Requirements

Must-have

  • troubleshooting computer and networking problems
  • remote and onsite support
  • 24/7 on-call rotation

Nice-to-have

  • customer service experience
  • collaborative teamwork
  • diversity and inclusion

Key Requirements

  • Bachelor's degree in Computer Science or related field OR Associates degree in Computer Science or related field OR High School diploma plus 2 years experience in cabling, low voltage systems, carpentry/building maintenance
  • Must be on-call and respond immediately to trouble calls outside of general work hours
  • Rotating weekend and holiday coverage
  • Proof of legal authority to work in the United States

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter