Customer Success Advisor - Japan

Autodesk

Japan
Base: based on experience + location; bonus/equity...
5-7 years customer success experience
Fluent japanese language proficiency
Saas subscription business model knowledge
This role transforms customers' vision into realized value by forging trusted partnerships that fuel adoption and retention

Job Summary

  • This role transforms customers' vision into realized value by forging trusted partnerships that fuel adoption and retention.
  • You will use data-triggered signals to proactively engage customers, establish adoption strategies, and identify at-risk accounts for realignment.
  • The position requires cross-functional collaboration with Sales, Renewals, Channel Partners, Support, and Services to deliver high-quality customer experiences.

Matching Summary

This role transforms customers' vision into realized value by forging trusted partnerships that fuel adoption and retention.

Salary

Base: Based on experience and location; Bonus/Equity: Annual cash bonuses, commissions (if applicable), stock grants; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • 5-7 years Customer Success experience
  • Fluent Japanese language proficiency
  • SaaS subscription business model knowledge

Nice-to-have

  • AEC industry background preferred
  • Strong business acumen and curiosity
  • Proven track record of independent impact

Key Requirements

  • 5-7 years in Customer Success or Account Management
  • Fluent Japanese conversation skills required
  • Experience with Salesforce or Gainsight CRM systems

Work Rights

Not specified

Tailored Resume

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