Area Customer Service Manager-product-support-service - Non Branch Banking

Kotak Mahindra Bank Ltd

Ahmedabad, Gujarat, India
**
5 years customer service management experience
Strong leadership and interpersonal skills
Crm systems proficiency
** Kotak Mahindra Bank Ltd is seeking an Area Customer Service Manager for their product support services, focusing on enhancing customer experience across multiple touchpoints. The ideal candidate should possess strong leadership skills and a customer-centric mindset, with a minimum of five years of experience in customer service management. **

Job Summary

  • The Area Customer Service Manager will lead a team to enhance customer experience across various touchpoints.
  • This role requires developing strategies for continuous improvement while ensuring compliance with regulatory requirements.
  • The manager must collaborate with cross-functional teams to align service strategies with overall business objectives.

Matching Summary

Match Score: 75

** Kotak Mahindra Bank Ltd is seeking an Area Customer Service Manager for their product support services, focusing on enhancing customer experience across multiple touchpoints. The ideal candidate should possess strong leadership skills and a customer-centric mindset, with a minimum of five years of experience in customer service management. **

Skills & Requirements

Must-have

  • 5 years customer service management experience
  • Strong leadership and interpersonal skills
  • CRM systems proficiency

Nice-to-have

  • Data-driven decision-making approach
  • Continuous learning mindset
  • Fast-paced dynamic environment adaptability

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • Minimum 5 years of experience in customer service management
  • Proven track record of success in service delivery

Work Rights

Not specified

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