Customer Service Representative (Pharmaceutical)

MANFIELD EMPLOYMENT SERVICES PTE LTD

Singapore, Singapore
Expected salary required in application; not speci...
Not specified
4 years customer service experience
High volume phone enquiry handling
Order processing across multiple channels
Manfield Employment Services Pte Ltd is seeking a Customer Service Representative in Singapore, primarily responsible for processing orders, handling customer inquiries, and managing order-related tasks within the pharmaceutical sector. The ideal candidate should have at least four years of experience in customer service and familiarity with JD Edwards software

Job Summary

  • The role involves daily processing of orders received through various channels including portals, email, phone, and WhatsApp.
  • Candidates must handle incoming calls, manage backorders, and process trade returns after obtaining necessary approvals.
  • The position requires strong communication skills to liaise with customers, sales managers, and the transport team for delivery status.

Matching Summary

Match Score: 75

Manfield Employment Services Pte Ltd is seeking a Customer Service Representative in Singapore, primarily responsible for processing orders, handling customer inquiries, and managing order-related tasks within the pharmaceutical sector. The ideal candidate should have at least four years of experience in customer service and familiarity with JD Edwards software.

Salary

Expected Salary required in application; Not specified

Skills & Requirements

Must-have

  • 4 years customer service experience
  • High volume phone enquiry handling
  • Order processing across multiple channels
  • JD Edwards or One Enterprise knowledge

Nice-to-have

  • Customer-orientated mindset
  • Liaising with sales and warehouse teams
  • Experience with trade returns and exchanges

Key Requirements

  • Preferably 4 years of experience in customer service
  • Experience in call center or telemarketing environments
  • Knowledge of JD Edwards or One Enterprise (E1) preferred

Work Rights

Not specified

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