Duty Manager

St. Regis Hotels & Resorts

George Town, Malaysia
On-site
Property management
Guest relations
Operational oversight
Serves as the property Manager on Duty, ensuring the highest levels of hospitality and service

Job Summary

  • Serves as the property Manager on Duty, ensuring the highest levels of hospitality and service.
  • Manages the flow of questions and directs guests within the lobby, acting as Guest Relations Manager.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Matching Summary

Serves as the property Manager on Duty, ensuring the highest levels of hospitality and service.

Skills & Requirements

Must-have

  • property management
  • guest relations
  • operational oversight
  • team leadership
  • problem resolution

Nice-to-have

  • customer service excellence
  • interdepartmental collaboration
  • positive attitude
  • strong communication skills

Key Requirements

  • High school diploma or GED; 4 years experience
  • or 2-year degree; 2 years experience
  • knowledge of hotel operations
  • ability to manage guest issues

Work Rights

Not specified

Tailored Resume

Cover Letter