You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn
Job Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
Matching Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Skills & Requirements
Must-have
dispute resolution experience
insurance industry experience
Italian laws and regulations
local regulator engagement
report preparation for management
root cause analysis
adhering to regulatory timeframes
Nice-to-have
keen eye for detail
ability to work unsupervised
manage complex matters confidently
process improvement identification
in-person collaboration
Key Requirements
Strong dispute resolution experience
Industry experience preferably within insurance
Understanding of AIG products
Excellent communication skills in Italian and English
Effective decision making and time management skills
Working understanding of Italian complaint handling regulations