Lead complex client implementations from point of sale through delivery, ensuring understanding of client expectations, contractual requirements, goals, and internal standards
Job Summary
Lead complex client implementations from point of sale through delivery, ensuring understanding of client expectations, contractual requirements, goals, and internal standards.
Be the primary client-facing implementation lead, building relationships through responsiveness, and consultative support.
Experian's people-first approach is award-winning, focusing on DEI, work/life balance, development, and wellness.
Matching Summary
Lead complex client implementations from point of sale through delivery, ensuring understanding of client expectations, contractual requirements, goals, and internal standards.
Skills & Requirements
Must-have
Lead complex client implementations
Client-facing implementation lead
Translate needs into structured requirements
Manage work across a matrixed environment
Create clear project plans and documentation
Nice-to-have
Consultative support
Partner with Sales pre-sale
Contribute to process improvements
Celebrate uniqueness and authenticity
Key Requirements
Bachelor's degree in business or related field
8+ years of client implementation experience
Experience leading external client-facing implementations
Experience managing Business Requirements Documents
Experience creating project plans and executive summaries
Partner management and risk escalation skills
Experience maintaining project records in Salesforce or similar