Branch Support Specialist (customer Service) M-f 8am-5pm
Byram Healthcare Centers Inc
Mo Pleasant Valley,
Base: $19.60 - $22.00 hourly; bonus/equity: not sp...
On-site
Patient and caregiver support
Equipment delivery coordination
Insurance coverage navigation
Accendra Health is seeking a Branch Support Specialist to provide exceptional customer service to patients, assisting them with equipment delivery and insurance navigation. The role involves direct patient contact, problem-solving, and coordination with various teams, all aimed at enhancing the patient experience in a supportive environment
Job Summary
Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
You make a meaningful impact on patients' lives with a supportive team environment and transparent leadership.
Matching Summary
Match Score: 75
Accendra Health is seeking a Branch Support Specialist to provide exceptional customer service to patients, assisting them with equipment delivery and insurance navigation. The role involves direct patient contact, problem-solving, and coordination with various teams, all aimed at enhancing the patient experience in a supportive environment.
Salary
Base: $19.60 - $22.00 hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision care coverage, Paid time off plan, 401(k) Plan, Flexible Spending Accounts, Basic life insurance, Short- and long-term disability coverage, Accident insurance, Teammate Assistance Program, Paid parental leave, Domestic partner benefits, Mental, physical, and financial well-being programs
Skills & Requirements
Must-have
Patient and caregiver support
Equipment delivery coordination
Insurance coverage navigation
Documentation collection
Health plan authorizations
Nice-to-have
Willingness to learn
Dependability
Adaptability
Strong customer service
Bedside manner
Key Requirements
High school diploma or equivalent
At least one-year of related work experience
English reading, writing, and speaking skills
At least two years’ experience in an office environment, healthcare setting or call center