IT Operations Lead (Workplace / End User Services)
GOLDTECH RESOURCES PTE LTD
Islandwide, Singapore
10+ years it operations experience
5+ years people management leadership
Manage large scale workplace services 3k-9k users
This senior role leads large-scale workplace and end-user computing services for populations ranging from 3,000 to 9,000 users within a managed services environment
Job Summary
This senior role leads large-scale workplace and end-user computing services for populations ranging from 3,000 to 9,000 users within a managed services environment.
The position focuses on modernizing operations by embedding AI-driven insights, intelligent automation, and predictive analytics to shift from reactive support to proactive service models.
Key responsibilities include overseeing service desk and onsite teams, managing asset governance, driving cost efficiency improvements of at least 5 percent, and serving as the primary escalation authority for critical incidents.
Matching Summary
Match Score: 75
This senior role leads large-scale workplace and end-user computing services for populations ranging from 3,000 to 9,000 users within a managed services environment.
Skills & Requirements
Must-have
10+ years IT operations experience
5+ years people management leadership
Manage large scale workplace services 3k-9k users
Service desk and onsite support oversight
Incident management and root cause analysis
Asset lifecycle management and inventory control
Cost optimization delivering 5% efficiency gains
Nice-to-have
AI enabled analytics and predictive modeling
Intelligent automation and workflow streamlining
Digital Employee Experience transformation
Virtual support and self-service deployment
Strong stakeholder engagement and reporting
Data driven decision making capabilities
Key Requirements
Bachelor's degree in Information Technology or Computer Science
Minimum 10 years of IT operations experience
At least 5 years in a people management or service leadership role
Proven experience with large scale workplace environments
Experience driving Digital Employee Experience initiatives
ITIL, CompTIA A+, Microsoft 365, or Power BI certifications advantageous