The role involves troubleshooting and resolving issues in Samsung 4G and 5G products to ensure customer tickets are addressed within defined SLAs
Job Summary
The role involves troubleshooting and resolving issues in Samsung 4G and 5G products to ensure customer tickets are addressed within defined SLAs.
Candidates will conduct trials, tune parameters, and present optimized network designs to customers while ensuring compliance with network specifications.
Samsung Electronics America is a global leader in mobile technologies seeking a specialist to support carrier customers through innovative technology roadmaps.
Matching Summary
The role involves troubleshooting and resolving issues in Samsung 4G and 5G products to ensure customer tickets are addressed within defined SLAs.
Skills & Requirements
Must-have
4G/5G Call Processing experience
In-depth knowledge of RRC S1-MME X2 protocols
Troubleshooting Samsung 4G and 5G products
Multi-vendor deployment across ORAN interfaces
KPI trending and network performance analysis
Nice-to-have
Scheduler functionality understanding
C language and multi-core programming skills
Experience with 3GPP Rel-16 activities
RF antenna technologies knowledge
Technical proposal authoring capabilities
Key Requirements
Undergraduate engineering degree with 8-10 years experience
Masters degree preferred with 8+ years experience
Deep knowledge of LTE-LTE-A-5G features and protocols
Fluency in technical communication for customer meetings