Ensure the stability, high availability, and optimal performance of critical enterprise applications, with a particular focus on Wealth applications
Job Summary
Ensure the stability, high availability, and optimal performance of critical enterprise applications, with a particular focus on Wealth applications.
Lead and manage the resolution of incidents and problems, including prioritization, escalation, and thorough root cause analysis, ensuring timely follow-through to resolution.
Drive and champion stability initiatives aimed at achieving high application availability, robust monitoring, effective failover mechanisms, and overall resiliency for Business-As-Usual operations.
Matching Summary
Ensure the stability, high availability, and optimal performance of critical enterprise applications, with a particular focus on Wealth applications.
Skills & Requirements
Must-have
Application stability and high availability
Incident and problem management
Root cause analysis
Wealth applications support
Global enterprise environment
ServiceNow
Splunk
Nice-to-have
Collaborative stakeholder engagement
Proactive monitoring implementation
Knowledge base development
Key Requirements
Proven experience in production support
Experience in incident, problem, and change management