Mgr-avp, Business Engagement Manager, Emerging Enterprise

UOB

Kuala Lumpur, Malaysia
Inbound customer and branch communication management
Contact centre daily operations management
Resource planning for contact centre
UOB is a leading bank in Asia with a global network spanning 19 countries and territories

Job Summary

  • UOB is a leading bank in Asia with a global network spanning 19 countries and territories.
  • The role involves managing inbound calls and emails, ensuring all communications and data are properly updated and recorded.
  • UOB is an equal opportunity employer committed to non-discrimination and providing accommodations during recruitment.

Matching Summary

UOB is a leading bank in Asia with a global network spanning 19 countries and territories.

Skills & Requirements

Must-have

  • Inbound customer and branch communication management
  • Contact centre daily operations management
  • Resource planning for contact centre
  • Handling escalation cases and complaints
  • Staff performance review and training planning

Nice-to-have

  • Team-oriented work culture
  • Commitment to long-term success
  • Values-driven workplace environment

Key Requirements

  • Experience in contact centre management
  • Skills in handling customer escalations
  • Ability to plan and conduct staff training

Work Rights

Not specified

Tailored Resume

Cover Letter