Senior Customer Service Representative

Matic Insurance Services

Columbus, United States
$19.23 to $20.19 hourly; bonus/equity: matic stock...
On-site
Provide expert service and guidance
Retain customer business
Articulate value proposition
Your job is to keep our customers happy by providing top-notch service, answering questions, resolving concerns, and ensuring they stay with Matic for the long haul

Job Summary

  • Your job is to keep our customers happy by providing top-notch service, answering questions, resolving concerns, and ensuring they stay with Matic for the long haul.
  • Responsibilities include frontline support, customer retention, articulating the Matic value proposition, upselling additional insurance products, and achieving team goals for productivity and client satisfaction.
  • Matic offers a competitive hourly rate, stock options, unlimited PTO, company-covered health benefits, 401(k), paid continuing education, and a strong team culture with frequent events.

Matching Summary

Your job is to keep our customers happy by providing top-notch service, answering questions, resolving concerns, and ensuring they stay with Matic for the long haul.

Salary

$19.23 to $20.19 hourly; Bonus/Equity: Matic stock options; Benefits: Company covered Health, Dental & Vision insurance, HSA with employer contribution

Skills & Requirements

Must-have

  • Provide expert service and guidance
  • Retain customer business
  • Articulate value proposition
  • Offer other insurance products
  • Achieve team goals
  • Save attempt on cancellation requests
  • One call resolution
  • Professionalism and empathy

Nice-to-have

  • Proactive problem ownership
  • Continuous improvement mindset
  • Passionate about company message

Key Requirements

  • 1+ year of Customer Service experience
  • Effective verbal communication skills
  • Tenacity and persuasiveness
  • Ability to multitask
  • Authorized to work in the United States

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter