Support Services Specialist (uk/hybrid Remote) - French Speaking

Veritone

London, United Kingdom
On-site
French language fluency required
Troubleshoot software issues
Triage inbound support requests
This role is responsible for providing high-quality post-sales client support and driving a positive client experience

Job Summary

  • This role is responsible for providing high-quality post-sales client support and driving a positive client experience.
  • You will function as a subject matter expert in our system’s functionality and how customers use our software.
  • You will collaborate with other upper levels of support and other TSA1 team members on resolutions as necessary.

Matching Summary

This role is responsible for providing high-quality post-sales client support and driving a positive client experience.

Skills & Requirements

Must-have

  • French language fluency required
  • Troubleshoot software issues
  • Triage inbound support requests
  • Manage support cases in CRM
  • Communicate case updates to customers
  • Prioritize and escalate tickets

Nice-to-have

  • Familiarity with ticketing systems
  • Customer advocacy skills
  • Educate customers on system use

Key Requirements

  • Fluency in French
  • Strong verbal & written communication skills
  • High attention to detail and accuracy
  • Customer service orientation
  • Problem-solving mindset
  • Ability to work independently and as part of a team
  • Strong organizational and time-management abilities
  • Ability to learn and work with CRM, ticketing, or case management systems

Work Rights

Not specified

Tailored Resume

Cover Letter