Proven experience in gbs or shared services environment
Strong analytical capabilities for pricing and volume analysis
Experience preparing for high-level customer boards
The Strategy & Performance Director plays a critical role ensuring the strategic needs of the Global Business Services area are met by analyzing pricing, volume, and demand
Job Summary
The Strategy & Performance Director plays a critical role ensuring the strategic needs of the Global Business Services area are met by analyzing pricing, volume, and demand.
This position requires leading the preparation of customer boards, articulating the GBS value proposition, and driving continuous performance improvements across the organization.
The successful candidate will leverage external perspectives and industry research to support innovation while building strong relationships with key stakeholders to align GBS capabilities with customer goals.
Matching Summary
The Strategy & Performance Director plays a critical role ensuring the strategic needs of the Global Business Services area are met by analyzing pricing, volume, and demand.
Skills & Requirements
Must-have
Proven experience in GBS or shared services environment
Strong analytical capabilities for pricing and volume analysis
Experience preparing for high-level customer boards
Ability to influence senior leaders and drive performance
Strategic planning and business case development skills
Nice-to-have
Experience in digital transformation initiatives
Familiarity with industry best practices and benchmarks
Understanding of market dynamics in pharma/biotech
Experience working in matrix organizations
Knowledge of both Captive and BPO models
Key Requirements
Experience in pharmaceutical or biotechnology industry
Comprehensive understanding of the GBS space
Leadership experience managing high-performing teams