Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: e...
Hybrid (50% in-office/field, 50% remote)
Customer relationship management
Customer satisfaction and success
Saas implementation oversight
Workday is seeking a Senior Customer Success Manager for State and Local Government, who will play a crucial role in managing customer relationships and ensuring satisfaction with Workday’s solutions. The ideal candidate should have extensive experience in customer-facing roles, particularly within complex software environments, and a strong focus on customer service

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
  • Workday offers a flexible work approach, spending at least half of the time each quarter in the office or in the field with customers, prospects, and partners.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager for State and Local Government, who will play a crucial role in managing customer relationships and ensuring satisfaction with Workday’s solutions. The ideal candidate should have extensive experience in customer-facing roles, particularly within complex software environments, and a strong focus on customer service.

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer satisfaction and success
  • SaaS implementation oversight
  • Workday product suite proficiency
  • State and Local government customer base

Nice-to-have

  • Curious minds and collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government projects
  • Customer management in complex SaaS environment
  • Previous consulting experience strongly preferred
  • Ability to travel up to 20%

Work Rights

Not specified

Tailored Resume

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