Customer Care Specialist

Australian Ethical

Sydney, Australia
On-site
2+ years client service experience in superannuation or insurance
Working knowledge of sis legislation and regulatory requirements
Experience managing high-volume complaints with fair outcomes
This role is critical for overseeing timely complaint resolution while ensuring strict compliance with legislative requirements

Job Summary

  • This role is critical for overseeing timely complaint resolution while ensuring strict compliance with legislative requirements.
  • The position involves partnering with outsourced administrators to meet performance metrics and resolve operational issues promptly.
  • Candidates must demonstrate a member-first approach to delivering fair, compliant solutions in a fast-growing ethical investment environment.

Matching Summary

This role is critical for overseeing timely complaint resolution while ensuring strict compliance with legislative requirements.

Skills & Requirements

Must-have

  • 2+ years client service experience in superannuation or insurance
  • Working knowledge of SIS legislation and regulatory requirements
  • Experience managing high-volume complaints with fair outcomes
  • Proficiency in Microsoft Excel for data analysis and reporting

Nice-to-have

  • Alignment with organisational values of authenticity and empathy
  • Relevant qualifications including RG146 certification
  • Experience with SuperMatch fraud monitoring and investigation
  • Proven track record in continuous improvement initiatives

Key Requirements

  • 2+ years experience in superannuation/managed funds or insurance
  • Broad understanding of financial services administration systems
  • Sound written and verbal communication skills
  • RG146 qualification (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter