Service Desk Analyst

WorkFusion

San Antonio, TX, United States
On-site
Windows operating systems support
Active directory and exchange knowledge
Itsm ticketing tools experience
The role requires disciplined, systematic problem-solving skills to handle technical issues effectively

Job Summary

  • The role requires disciplined, systematic problem-solving skills to handle technical issues effectively.
  • Candidates must possess hands-on experience with legacy Windows operating systems ranging from XP to 2016.
  • The position involves supporting a wide range of devices including laptops, desktops, printers, and mobile phones.

Matching Summary

The role requires disciplined, systematic problem-solving skills to handle technical issues effectively.

Skills & Requirements

Must-have

  • Windows Operating Systems support
  • Active Directory and Exchange knowledge
  • ITSM ticketing tools experience
  • Remote desktop connectivity applications
  • MS Office Suite proficiency
  • Mobile device support for iPhone and Android

Nice-to-have

  • Java and Flash player troubleshooting
  • VPN and remote dial-in user support
  • Adobe Acrobat and WinZip usage
  • Systematic problem solving skills
  • Printer hardware support

Key Requirements

  • Experience with Windows 7, Vista, XP, and 2000
  • Knowledge of Active Directory and Exchange 2003/2007
  • Proficiency in Remedy, HP Service Center, or ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter