Hospitality Lead

JLL

Amsterdam, Netherlands
Customer service excellence
Proactive service delivery
Maintaining tidiness and cleanliness
The key focus for this role will be to create a single visual point of contact for Cognizant employees and to act as the primary interface between the internal operations of Cognizant and its clients

Job Summary

  • The key focus for this role will be to create a single visual point of contact for Cognizant employees and to act as the primary interface between the internal operations of Cognizant and its clients.
  • Support and train the two receptionists in situ and drive customer service improvements.
  • JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

Matching Summary

The key focus for this role will be to create a single visual point of contact for Cognizant employees and to act as the primary interface between the internal operations of Cognizant and its clients.

Skills & Requirements

Must-have

  • customer service excellence
  • proactive service delivery
  • maintaining tidiness and cleanliness
  • visitor registration and pass management
  • liaising with internal operations
  • representing company values

Nice-to-have

  • team player
  • passionate about customer service
  • attention to detail
  • highly self-motivated
  • professional conduct

Key Requirements

  • Support and train receptionists
  • Manage reception desk and waiting area
  • Process conference room bookings
  • Track all visitors and manage passes
  • Oversee CWS inbox and respond to requests
  • Lead soft services and catering vendors

Work Rights

Not specified

Tailored Resume

Cover Letter