Data Platform Managed Services & Operations Lead, Aladdin Data, Director

BlackRock UK

London, United Kingdom
Not specified; not specified; comprehensive health...
4d onsite
Data platform managed services leadership
L1/l2 operations team management
Incident and problem management expertise
This role serves as the senior operations leader accountable for client experience across data delivery, onboarding, and platform reliability

Job Summary

  • This role serves as the senior operations leader accountable for client experience across data delivery, onboarding, and platform reliability.
  • The position requires leading L1/L2 operations teams to ensure 24x7 monitoring, alerting, and first-level incident response for enterprise data platforms.
  • BlackRock offers a hybrid work model requiring at least 4 days in the office per week along with comprehensive benefits including Flexible Time Off.

Matching Summary

This role serves as the senior operations leader accountable for client experience across data delivery, onboarding, and platform reliability.

Salary

Not specified; Not specified; Comprehensive healthcare, retirement plan, tuition reimbursement, Flexible Time Off

Skills & Requirements

Must-have

  • Data Platform Managed Services leadership
  • L1/L2 operations team management
  • Incident and problem management expertise
  • Cloud data pipeline onboarding frameworks
  • SLA/SLO definition and tracking
  • Client experience governance

Nice-to-have

  • AI-driven operational innovation
  • Cross-functional stakeholder collaboration
  • Continuous improvement culture
  • Proactive communication skills
  • Feedback loop implementation

Key Requirements

  • Strong understanding of cloud data platforms (AWS/Azure/GCP)
  • Experience managing ETL/ELT pipelines and orchestration tools
  • Proven track record of improving operational metrics like MTTR
  • Knowledge of data security, governance, and compliance standards
  • Ability to lead cross-functional engineering and business teams

Work Rights

Not specified

Tailored Resume

Cover Letter