Principal Cloud Supportability Engineer - Aec

Autodesk

Boston, MA, United States
Base: $139,000 - $249,260; bonus/equity: annual ca...
Python development
Cloud apis
Windows os
Provide dedicated tier-2 support for Autodesk AEC cloud solutions and develop automations for self-help and self-heal

Job Summary

  • Provide dedicated tier-2 support for Autodesk AEC cloud solutions and develop automations for self-help and self-heal.
  • Act as the dedicated support expert and customer liaison, researching defects and expediting issue resolution to boost customer trust.
  • Lead initiatives to enhance process efficiency and customer satisfaction by developing automations, runbooks, and alert systems.

Matching Summary

Provide dedicated tier-2 support for Autodesk AEC cloud solutions and develop automations for self-help and self-heal.

Salary

Base: $139,000 - $249,260; Bonus/Equity: Annual cash bonuses, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Python development
  • Cloud APIs
  • Windows OS
  • Networking
  • Agile Software Development
  • Script-based automations

Nice-to-have

  • Customer liaison
  • Out of the box thinking
  • Leadership skills
  • Mentoring and coaching

Key Requirements

  • Bachelor's degree in engineering or computer science
  • 8 years of experience in architecture & engineering domain
  • Experience with Azure, AWS, or similar cloud provider
  • Experience with AutoCAD, Revit, BIM360

Work Rights

Not specified

Tailored Resume

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