Phi - Specialist - Social Media Escalations

Prudential Corporation Asia Ltd

Mumbai, India
On-site
Handle social media grievances
Manage regulatory portal escalations
Collaborate with internal teams
Ensuring timely, fair, and effective handling of grievances received across social media platforms

Job Summary

  • Ensuring timely, fair, and effective handling of grievances received across social media platforms.
  • Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to expedite complaint resolution.
  • Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas.

Matching Summary

Ensuring timely, fair, and effective handling of grievances received across social media platforms.

Skills & Requirements

Must-have

  • Handle social media grievances
  • Manage regulatory portal escalations
  • Collaborate with internal teams
  • Ensure compliance with IRDA guidelines

Nice-to-have

  • Drive service recovery initiatives
  • Act as voice of customer
  • Work in fast-paced environment
  • Leverage digital tools for customer experience

Key Requirements

  • 6-7 years of experience
  • 4-5 years complaints handling experience
  • Bachelor’s degree from a recognized University

Work Rights

Not specified

Tailored Resume

Cover Letter