Event Support Specialist

Case Law Reporter

Not specified; not specified; country specific ben...
Bachelor's degree holder
1 year customer service experience
Salesforce or helpdesk navigation skills
The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries across Reed Exhibitions events

Job Summary

  • The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries across Reed Exhibitions events.
  • Candidates must respond quickly and efficiently to customer queries via chat, email, and phone while ensuring clear and polite communication.
  • The role requires taking ownership of queries from start to finish and adhering to agreed service level agreements.

Matching Summary

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries across Reed Exhibitions events.

Salary

Not specified; Not specified; Country specific benefits offered

Skills & Requirements

Must-have

  • Bachelor's degree holder
  • 1 year customer service experience
  • Salesforce or Helpdesk navigation skills
  • Microsoft Office application proficiency
  • Telephonic system usage (Jabber/Teams)
  • Registration tool and ticketing system knowledge

Nice-to-have

  • Experience with enterprise AI tools
  • Project coordination capabilities
  • Stakeholder management skills
  • Back-office email and chat support
  • Proactive information seeking behavior

Key Requirements

  • Bachelor's degree required
  • Minimum 1 year contact center experience
  • Proficiency in Salesforce, Helpr, and Outlook
  • Knowledge of registration tools and ticketing systems
  • Experience with telephonic systems like Jabber and MS Teams Voice

Work Rights

Not specified

Tailored Resume

Cover Letter