Integration Operations Support Supervisor

DoorDash USA

Tempe, AZ, United States
On-site (hybrid requirement with in-office presence at least every thursday)
3+ years people management experience
5+ years operations or customer service experience
Experience coaching and developing direct reports
DoorDash is seeking an Integration Operations Support Supervisor for their Tempe, AZ location. The role focuses on leading a team that supports merchants through the POS integration process while ensuring a high-quality customer experience. ###

Job Summary

  • This role involves leading a team of 20-25 members responsible for supporting marketplace restaurants through their entire POS integration journey.
  • The supervisor is expected to use AI tools daily to break down problems, accelerate the team, and build innovative solutions.
  • Success requires building a strong, customer-obsessed team that delivers empathetic, personalized support with a high quality bar.

Matching Summary

Match Score: 85

DoorDash is seeking an Integration Operations Support Supervisor for their Tempe, AZ location. The role focuses on leading a team that supports merchants through the POS integration process while ensuring a high-quality customer experience. ###

Skills & Requirements

Must-have

  • 3+ years people management experience
  • 5+ years operations or customer service experience
  • Experience coaching and developing direct reports
  • Ability to step in on escalations
  • Hybrid work availability including Thursdays

Nice-to-have

  • Passion for developing others
  • Proactive approach to merchant success
  • Experience using AI tools daily
  • Track record of improving team performance
  • Strong cross-functional partnership skills

Key Requirements

  • 3+ years of people management or supervisor experience
  • 5+ years of experience in operations or customer service
  • Strong track record of helping teams set goals and deliver results

Work Rights

Not specified

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