Patient Family Relations Specialist

Mass. Eye And Ear

Wentworth-Douglass Hospital, NH, US
Base: $52,312.00 - $76,180.00 annually; bonus/equi...
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Patient family relations oversight
Complaint investigation and documentation
Feedback monitor pro software usage
** The Patient Family Relations Specialist position at Wentworth-Douglass Hospital, part of Mass General Brigham, focuses on enhancing patient and family experiences by addressing concerns and complaints with compassion and effective communication. The role requires strong interpersonal skills and experience in healthcare, fostering a collaborative environment among hospital staff and leadership. **

Job Summary

  • The role is responsible for overseeing all patient and family relations efforts to acknowledge and respond to concerns in a compassionate manner.
  • Candidates must demonstrate competence in investigating issues with departments to determine causes and solutions while utilizing Feedback Monitor Pro software.
  • Mass General Brigham offers comprehensive benefits, career advancement opportunities, and a commitment to diversity and equity.

Matching Summary

Match Score: 75

** The Patient Family Relations Specialist position at Wentworth-Douglass Hospital, part of Mass General Brigham, focuses on enhancing patient and family experiences by addressing concerns and complaints with compassion and effective communication. The role requires strong interpersonal skills and experience in healthcare, fostering a collaborative environment among hospital staff and leadership. **

Salary

Base: $52,312.00 - $76,180.00 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • Patient family relations oversight
  • Complaint investigation and documentation
  • Feedback Monitor Pro software usage
  • High stress communication skills
  • Patient Family Advisory Council coordination

Nice-to-have

  • Crucial Conversation training
  • Data analysis for patient satisfaction
  • New employee orientation presentation
  • Diverse and inclusive environment
  • Teamwork and partnership building

Key Requirements

  • Bachelor's Degree required
  • 3-5 years healthcare experience
  • Experience with complex problem solving
  • Familiarity with non-profit organizations

Work Rights

Not specified

Tailored Resume

Cover Letter