Client Services Account Coordinator

Elsevier

Base: $44,500 - $74,100; bonus/equity: not specifi...
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Managing large publisher accounts
Implementing editorial manager® and produxion manager® software
Optimizing editorial and publishing workflows
** Elsevier is seeking a Client Services Account Coordinator to assist customers in implementing and using their Editorial Manager® and ProduXion Manager® software. The role involves extensive customer training, troubleshooting, and maintaining communication with clients to optimize their editorial workflows. **

Job Summary

  • The Client Services Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software.
  • Responsibilities include maintaining direct contact with customers, troubleshooting software-related issues, and coordinating implementation and training.
  • Elsevier promotes a healthy work/life balance with numerous wellbeing initiatives, flexible working hours, and comprehensive benefits.

Matching Summary

Match Score: 75

** Elsevier is seeking a Client Services Account Coordinator to assist customers in implementing and using their Editorial Manager® and ProduXion Manager® software. The role involves extensive customer training, troubleshooting, and maintaining communication with clients to optimize their editorial workflows. **

Salary

Base: $44,500 - $74,100; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, wellbeing programs

Skills & Requirements

Must-have

  • managing large publisher accounts
  • implementing Editorial Manager® and ProduXion Manager® software
  • optimizing editorial and publishing workflows
  • providing extensive customer training
  • troubleshooting software-related issues
  • tracking system bugs
  • coordinating customer data implementation

Nice-to-have

  • exploring new developments in STM publishing
  • identifying potential growth opportunities
  • proactively contacting customers about new features
  • conducting sessions at annual user group meetings

Key Requirements

  • Experience in a software support/customer service field or editorial office
  • Experience in scholarly publishing industry
  • Accredited education in a related field
  • Account management and business development skills
  • Demonstrated excellence in written and verbal communication
  • Detailed oriented with exceptional organizational skills
  • Highly flexible and diplomatic
  • Comfortable with continuous knowledge growth
  • Able to manage through competing priorities
  • Eligible to live and work in the United States

Work Rights

Must be eligible to live and work in the United States

Tailored Resume

Cover Letter