Customer Service Administrator First Level Support Cx (m/w/d)
Pfeiffer Vacuum GmbH
Maulburg, BW, Germany
On-site
First point of contact for customers
Qualify technical and commercial customer concerns
Resolve simple and frequent inquiries directly
As the first point of contact, you will be the link to our organization, qualifying technical and commercial customer concerns to ensure competent and timely resolution by the responsible specialist department
Job Summary
As the first point of contact, you will be the link to our organization, qualifying technical and commercial customer concerns to ensure competent and timely resolution by the responsible specialist department.
You will directly resolve simple and frequently occurring inquiries, enjoy speaking with customers to understand their concerns, and build long-term customer relationships.
The company offers flexible working hours, an open corporate culture with flat hierarchies, and the opportunity to work in a future-proof industry with diverse development opportunities.
Matching Summary
As the first point of contact, you will be the link to our organization, qualifying technical and commercial customer concerns to ensure competent and timely resolution by the responsible specialist department.
Skills & Requirements
Must-have
First point of contact for customers
Qualify technical and commercial customer concerns
Resolve simple and frequent inquiries directly
Build long-term customer relationships
Collaborate with internal departments
Continuous process improvement
SAP C4/Hana CRM system
Nice-to-have
Enthusiastic and engaged personality
Structured work approach
High degree of initiative
Enjoy working with professionals
Interest in technical topics
Key Requirements
Completed technical or commercial vocational training