Manager I, Technical Support Production Printing

Ricoh Careers

Parma, OH, United States
Base: $90,000-$110,000; bonus/equity: no sign-on b...
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3-5 years technological management experience
Minimum 3 years microsoft operating systems experience
2-3 years software development and support experience
** The position of Manager I, Technical Support Production Printing at Ricoh in Parma, OH involves managing a technical support team responsible for production digital mail projects. The role requires oversight of project specifications and collaboration with various stakeholders to ensure timely and efficient service delivery. **

Job Summary

  • The role is responsible for managing a team that serves as the first point of contact for technology service and support for all inbound operations personnel.
  • Candidates must ensure that technology solutions are maintained, updated to supported releases, and compliant with Ricoh IT infrastructure and security policies.
  • Ricoh offers a comprehensive benefits package including medical, dental, life insurance, retirement savings plans, and tuition assistance programs.

Matching Summary

Match Score: 75

** The position of Manager I, Technical Support Production Printing at Ricoh in Parma, OH involves managing a technical support team responsible for production digital mail projects. The role requires oversight of project specifications and collaboration with various stakeholders to ensure timely and efficient service delivery. **

Salary

Base: $90,000-$110,000; Bonus/Equity: No sign-on bonus; Benefits: Medical, dental, 401K, HSA, FSA, tuition assistance

Skills & Requirements

Must-have

  • 3-5 years technological management experience
  • Minimum 3 years Microsoft operating systems experience
  • 2-3 years software development and support experience
  • UNIX/Linux system administration skills
  • SQL language proficiency
  • Programming in C/C++, VB, Java, JavaScript

Nice-to-have

  • Print industry knowledge of scan and print devices
  • Experience with agile software development environment
  • Proven track record of relationship building
  • Knowledge of cloud services and network security
  • Ability to develop automated solutions

Key Requirements

  • Bachelor's Degree in Computer Science
  • US work authorization not specified
  • No specific visa sponsorship mentioned

Work Rights

Not specified

Tailored Resume

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