Contact Center Representative I

LA Care Health Plan

Los Angeles, CA, US
Base: $45,760 - $47,823; bonus/equity: not specifi...
On-site
Customer service contact center experience
Data entry with 40 wpm typing speed
Hipaa compliance knowledge
L.A. Care Health Plan is the nation's largest publicly operated health plan serving over 2 million members in Los Angeles County

Job Summary

  • L.A. Care Health Plan is the nation's largest publicly operated health plan serving over 2 million members in Los Angeles County.
  • The Contact Center Representative I serves as the first point of contact for members and providers regarding eligibility, benefits, and claims.
  • The role requires working flexible shifts including evenings, weekends, and holidays to support a 24/7 contact center operation.

Matching Summary

L.A. Care Health Plan is the nation's largest publicly operated health plan serving over 2 million members in Los Angeles County.

Salary

Base: $45,760 - $47,823; Bonus/Equity: Not specified; Benefits: PTO, Tuition Reimbursement, Retirement Plans, Medical/Dental/Vision, Wellness Program, VTO

Skills & Requirements

Must-have

  • Customer service contact center experience
  • Data entry with 40 WPM typing speed
  • HIPAA compliance knowledge
  • High school diploma or equivalency
  • Managed care terminology knowledge

Nice-to-have

  • Bilingual in threshold languages
  • Member services managed care experience
  • Empathy and patience skills
  • Self-service tool navigation support

Key Requirements

  • 1 year customer service contact center experience
  • High School Diploma or Equivalency Certificate
  • Minimum 40 words per minute typing speed
  • Knowledge of HIPAA regulations
  • Experience in healthcare environment preferred

Work Rights

Not specified

Tailored Resume

Cover Letter