Coordenador (a) De Gestao Do Cliente

Experian

São Paulo, Brazil
On-site
B2b customer support
Service level agreements (slas)
Customer experience (cx) management
Experian is seeking a Customer Management Coordinator to lead its B2B customer service operations in São Paulo, Brazil. The ideal candidate should have a strong background in customer service leadership, data analysis, and team management, focusing on enhancing customer experience and operational efficiency. ###

Matching Summary

Match Score: 85

Experian is seeking a Customer Management Coordinator to lead its B2B customer service operations in São Paulo, Brazil. The ideal candidate should have a strong background in customer service leadership, data analysis, and team management, focusing on enhancing customer experience and operational efficiency. ###

Skills & Requirements

Must-have

  • B2B Customer Support
  • Service Level Agreements (SLAs)
  • Customer Experience (CX) Management
  • Operational Metrics
  • Team Leadership
  • Cross-functional Collaboration
  • Data Analysis

Nice-to-have

  • Agile Methodology
  • Process Improvement
  • Digital Transformation
  • Customer Journey Mapping
  • Automation Tools
  • Global Team Experience
  • Innovative Thinking

Key Requirements

  • Bachelor's Degree in relevant field
  • Prior leadership experience in customer service or operations
  • Experience in B2B customer support
  • Proficiency in operational metrics and KPIs
  • Strong analytical and problem-solving skills
  • Experience managing teams and performance
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter