Concept Designer

Manulife Financial Corporation

Hybrid
6+ years strategic design experience
Service blueprint and journey mapping
Visual prototyping and storyboarding
Manulife Financial Corporation is seeking a Concept Designer to join its Experience Design team, focusing on enhancing customer and distributor experiences through human-centered design and journey mapping. The ideal candidate will have extensive experience in service and experience design, excellent communication skills, and a collaborative mindset

Job Summary

  • The Concept Designer acts as the visual bridge between abstract service blueprints and tangible UX/UI solutions to improve end-to-end customer journeys.
  • This role requires translating complex digital and offline experiences into clear visual representations like sketches, storyboards, and interactive prototypes for fast decision-making.
  • Candidates must possess strong communication skills to influence stakeholders across Customer, Distribution, and Operations functions while working in a hybrid environment.

Matching Summary

Match Score: 85

Manulife Financial Corporation is seeking a Concept Designer to join its Experience Design team, focusing on enhancing customer and distributor experiences through human-centered design and journey mapping. The ideal candidate will have extensive experience in service and experience design, excellent communication skills, and a collaborative mindset.

Skills & Requirements

Must-have

  • 6+ years strategic design experience
  • Service blueprint and journey mapping
  • Visual prototyping and storyboarding
  • Human-centered design principles
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Agile program management experience
  • Motion graphics and video production
  • Data-driven insight presentation
  • High empathy and creative problem solving
  • Flexible adaptation to changing priorities

Key Requirements

  • Bachelor's or Master's degree in Design discipline
  • At least 6 years of experience in strategic design
  • Experience with large organizations and global teams

Work Rights

Not specified

Tailored Resume

Cover Letter