Stripe is a financial infrastructure platform seeking an Ops Associate to resolve user issues across social media channels like X, LinkedIn, and Facebook
Job Summary
Stripe is a financial infrastructure platform seeking an Ops Associate to resolve user issues across social media channels like X, LinkedIn, and Facebook.
The role involves partnering with internal teams such as Comms and Risk to handle high-stakes escalations and drive continuous operational improvements.
Candidates must be willing to work 9-hour daytime shifts including weekends, with a weekday off provided in lieu.
Matching Summary
Stripe is a financial infrastructure platform seeking an Ops Associate to resolve user issues across social media channels like X, LinkedIn, and Facebook.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Experience with social media support
Prior customer support experience
User first mindset for problem solving
Excellent written and verbal communication
Process-oriented approach to operations
Ability to work in-office environment
Willingness to work weekend shifts
Nice-to-have
Knowledge of Sprinklr platform
Experience with process improvement initiatives
Technical proficiency with financial products
Track record of cross-team collaboration
Curiosity for technical product ecosystems
Key Requirements
Prior experience in external user facing operations
Strong analytical thinking and problem-solving skills
Availability for flexible shift scheduling including weekends