Guest Services Manager (jpn)

CLUB View

Hakone, Japan
On-site
Motivating and inspiring team
Drive guest experience host program
Promote good working relationships
Travel + Leisure Co. is seeking a Guest Services Manager for their resort in Hakone, Japan. The ideal candidate will have extensive experience in hospitality management, strong leadership skills, and a commitment to delivering exceptional guest experiences

Job Summary

  • As the Front Office Manager, you will be responsible for ensuring the efficient day-to-day operation of the resort.
  • This position interacts with owners and guests, all resort departments, the community, the corporate office, and on-site sales as necessary.
  • At Travel + Leisure Co., our vision is to put the World on Vacation.

Matching Summary

Match Score: 85

Travel + Leisure Co. is seeking a Guest Services Manager for their resort in Hakone, Japan. The ideal candidate will have extensive experience in hospitality management, strong leadership skills, and a commitment to delivering exceptional guest experiences.

Skills & Requirements

Must-have

  • Motivating and inspiring team
  • Drive Guest Experience Host program
  • Promote good working relationships
  • Assist with recruitment and training
  • Maintain safe resort environment
  • Develop and implement budget
  • Understand daily operations

Nice-to-have

  • Display Hospitality with HEART
  • Display innovation
  • Show integrity
  • Display leadership values

Key Requirements

  • Proven management abilities
  • Experience in motivating, training, coaching
  • Ability to lead by example
  • Excellent communication skills
  • Ability to screen candidates
  • Intermediate Microsoft Office knowledge
  • Ability to recognize and solve problems
  • Ability to multitask
  • Solid understanding of OH&S policies
  • At least three years of resort hospitality management experience
  • At least five years in a customer service role
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter