Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams.
  • Candidates must possess deep technical acumen and experience navigating challenges with large, complex enterprise accounts to ensure system reliability.
  • Workday offers a culture rooted in integrity and empathy, providing employees with the trust to take risks and tools to grow professionally.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, or Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in fast-paced environments
  • Ability to drive customer self-sufficiency initiatives
  • Experience chairing customer steering committees
  • Willingness to travel up to 25% of the time

Key Requirements

  • BS or MS in Computer Science or equivalent experience
  • Minimum 7 years in B2B enterprise software support
  • Minimum 5 years implementing complex SaaS solutions
  • French language fluency required
  • Experience with HR, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

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