Senior Manager, Strategic Account Management- Services

Square (Afterpay/Block)

Bay Area, CA, United States
Zone a: $217,800 - $326,800; zone b: $202,600 - $3...
On-site
15+ years in business development or sales
5+ years managing metrics-driven teams
Experience with mid-market or enterprise segments
Square (Afterpay/Block) is seeking a Senior Manager for Strategic Account Management in their Services vertical, responsible for leading a team focused on customer retention and growth among large service-oriented merchants. The ideal candidate should have extensive experience in managing customer-facing teams within a technology setting and a proven track record of driving revenue growth

Job Summary

  • The role involves leading a distributed team of 6-8 senior Account Managers focused on retaining and growing Square's largest services merchants.
  • Candidates must provide 1:1 coaching and performance management while serving as an upmarket services expert to product teams.
  • Block offers market-based compensation ranging from $217,800 to $326,800 depending on location zone, including target variable compensation.

Matching Summary

Match Score: 85

Square (Afterpay/Block) is seeking a Senior Manager for Strategic Account Management in their Services vertical, responsible for leading a team focused on customer retention and growth among large service-oriented merchants. The ideal candidate should have extensive experience in managing customer-facing teams within a technology setting and a proven track record of driving revenue growth.

Salary

Zone A: $217,800 - $326,800; Zone B: $202,600 - $303,800; Zone C: $191,700 - $287,500; Zone D: $185,200 - $277,800 (includes target variable compensation)

Skills & Requirements

Must-have

  • 15+ years in Business Development or Sales
  • 5+ years managing metrics-driven teams
  • Experience with mid-market or enterprise segments
  • Proven track record of revenue growth
  • Customer escalation and challenge resolution

Nice-to-have

  • Energy from coaching talent
  • Comfort operating in the unknown
  • Player/coach experience for portfolio
  • Internal stakeholder advocacy skills
  • Process streamlining capabilities

Key Requirements

  • 15+ years total experience in Business Development, Sales, or Account Management
  • 5+ years directly managing customer-facing teams in high-growth tech
  • Experience working cross-functionally with product teams

Work Rights

Not specified

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