Data Scientist (pipeline)

Capita

Cape Town, South Africa
Competitive basic salary; annual performance incen...
2 years experience in contact centre
Statistical analytics and regression analysis
Sql and python programming skills
The role involves providing high-level strategic insight to identify improvement initiatives and drive customer experience excellence

Job Summary

  • The role involves providing high-level strategic insight to identify improvement initiatives and drive customer experience excellence.
  • Candidates will use advanced analytics and predictive modeling to support clients in delivering world-class service and operational efficiency.
  • Capita offers competitive benefits including medical aid, a provident fund, annual performance incentives, and opportunities for international exposure.

Matching Summary

The role involves providing high-level strategic insight to identify improvement initiatives and drive customer experience excellence.

Salary

Competitive Basic salary; Annual Performance Incentive based on target %; Medical Aid, Provident fund, Group life, funeral, disability benefit

Skills & Requirements

Must-have

  • 2 years experience in contact centre
  • Statistical analytics and regression analysis
  • SQL and Python programming skills
  • Customer satisfaction methodology knowledge
  • Power BI and data visualization tools

Nice-to-have

  • Mentoring analysts without manager role
  • Experience with speech and text analytics
  • Strong presentation and communication skills
  • Knowledge of financial/commercial models
  • Ability to work independently with initiative

Key Requirements

  • Grade 12 / Matric qualification
  • 2 years' experience applying data science
  • Proficiency in statistical theories and methods

Work Rights

Not specified

Tailored Resume

Cover Letter