Salesforce Process & Governance Analyst

The Apex Group

Experience working as a salesforce user in business context
Strong analytical skills for ambiguous problems
Experience with structured intake and triage processes
The role is responsible for ensuring the quality of demand entering the Salesforce backlog by validating problem definitions and supporting data

Job Summary

  • The role is responsible for ensuring the quality of demand entering the Salesforce backlog by validating problem definitions and supporting data.
  • Candidates must align to European hours as needed while acting as a governance control point to improve signal-to-noise across the backlog.
  • The position focuses on problem analysis and documentation without owning solution design, technical requirements, or delivery decisions.

Matching Summary

The role is responsible for ensuring the quality of demand entering the Salesforce backlog by validating problem definitions and supporting data.

Skills & Requirements

Must-have

  • Experience working as a Salesforce user in business context
  • Strong analytical skills for ambiguous problems
  • Experience with structured intake and triage processes
  • Proficiency maintaining work items in Azure DevOps
  • Ability to engage with senior stakeholders constructively

Nice-to-have

  • Salesforce Administrator knowledge for configuration awareness
  • Experience producing management reporting dashboards
  • Experience creating process maps using Visio tools

Key Requirements

  • Experience working as a Salesforce user in a business or operational context
  • Experience maintaining and analysing work items in Azure DevOps
  • Confidence engaging with senior stakeholders and challenging constructively

Work Rights

Not specified

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