Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or consulting
5+ years managing complex saas solutions
Fluent french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must demonstrate deep expertise in Workday architecture and products including HCM, Payroll, and Financials to ensure system reliability.
  • This position offers a flexible work approach requiring at least 50% time in-office or with customers, along with participation in a 24x7 support program.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 7+ years in product support or consulting
  • 5+ years managing complex SaaS solutions
  • Fluent French (Canadian preferred)
  • Bachelor's or Master's in technical degree
  • Experience with HCM, Payroll, Financials

Nice-to-have

  • C-level stakeholder engagement experience
  • Strong project management and planning skills
  • Ability to navigate high-stress situations
  • Cross-functional collaboration abilities
  • Proactive problem-solving mindset

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent French language proficiency
  • BS or MS in Computer Science or equivalent technical experience

Work Rights

Not specified

Tailored Resume

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