Competitive compensation based on industry st + ar...
Not specified (assumed flexible/hybrid based on company culture descriptions)
5 years customer engagement experience
2-3 years loyalty program design
Crm and lifecycle marketing expertise
Fiskars Group is seeking a Customer Engagement & Loyalty Manager to enhance customer relationships and drive loyalty initiatives for its brands, including Iittala and Moomin Arabia. The ideal candidate will possess a strong background in customer engagement, CRM, and loyalty marketing, coupled with a creative and strategic mindset
Job Summary
This role involves designing and driving holistic customer journey development across brand, content, commerce, and loyalty to create seamless experiences.
The successful candidate will leverage customer insights to optimize campaigns and drive key performance indicators such as retention rates and customer lifetime value.
Fiskars Group offers competitive compensation, health and wellness programs, flexible work arrangements, and an Employee Share Purchase Plan.
Matching Summary
Match Score: 85
Fiskars Group is seeking a Customer Engagement & Loyalty Manager to enhance customer relationships and drive loyalty initiatives for its brands, including Iittala and Moomin Arabia. The ideal candidate will possess a strong background in customer engagement, CRM, and loyalty marketing, coupled with a creative and strategic mindset.
Salary
Competitive Compensation based on industry standards; Not specified; Benefits include health coverage, paid time off, ESPP, and product discounts
Skills & Requirements
Must-have
5 years customer engagement experience
2-3 years loyalty program design
CRM and lifecycle marketing expertise
Data-driven strategic thinking
Cross-functional collaboration skills
Nice-to-have
Creative problem solving abilities
Strong storytelling capabilities
Fluency in Finnish, Swedish, German, Danish, or Japanese
Passion for design-led brands
Digital fluency
Key Requirements
Bachelor's degree in Marketing or Business Administration
Minimum 5 years of relevant experience
2-3 years focused on loyalty program optimization
Fluent in English; Nordic/Japanese languages a bonus