Job Summary

• The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
• Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools, skills development, and long-term support.
• The role involves partnering closely with Sales, Services, and Product teams to deliver a top-notch planning experience and requires managing 50-60 enterprise accounts with over $5M in ARR.

Matching Summary

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Key Requirements

• 3+ years CSM experience supporting SaaS
• 2+ years change management experience
• 2+ years CRM and customer success tool experience
• 2+ years account management experience
• 3+ years executive relationship building
• Bachelor’s degree or equivalent experience

Work Rights