Servicenow Business Process Champion (workflows, Integrations & Innovation)

TD

Toronto, Ontario, Canada
Base: $96,900 - $136,800 cad; bonus/equity: not sp...
Hybrid
Servicenow platform expertise
Process design and re-engineering
Requirement translation to developers
The Business Process Champion acts as a hybrid role between the ServiceNow technical team and business stakeholders to ensure the platform solves business problems effectively

Job Summary

  • The Business Process Champion acts as a hybrid role between the ServiceNow technical team and business stakeholders to ensure the platform solves business problems effectively.
  • TD offers a Total Rewards package including base salary, variable compensation, health benefits, savings programs, paid time off, and career development opportunities.
  • TD is committed to colleague development through training programs, mentoring, and fostering a respectful and inclusive workplace.

Matching Summary

The Business Process Champion acts as a hybrid role between the ServiceNow technical team and business stakeholders to ensure the platform solves business problems effectively.

Salary

Base: $96,900 - $136,800 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • ServiceNow platform expertise
  • Process design and re-engineering
  • Requirement translation to developers
  • Business acceptance testing leadership
  • Agile/Scrum methodology knowledge
  • ITIL v4 framework understanding

Nice-to-have

  • Strong technical writing skills
  • Workshop facilitation skills
  • Change management and training
  • KPI and governance monitoring
  • Out-of-the-box platform advocacy

Key Requirements

  • 3-5 years experience as Business Analyst or Process Consultant
  • 3+ years experience with ServiceNow platform
  • Certified System Administrator (CSA)
  • Certified Practitioner Business Process Analyst (BPA)
  • Strong grasp of ITIL v4
  • Preferred Certified ServiceNow Platform Owner (CPO)

Work Rights

Not specified

Tailored Resume

Cover Letter