Coordenador De Operações - Psp E Sac

IQVIA

Hybrid (4 days onsite at iqvia office)
Coordination of psp and sac programs
Ensuring sla and scope compliance
Analysis of quality indicators
IQVIA is seeking a Coordinator for Operations focusing on Patient Support Programs (PSP) and Customer Service (SAC). The ideal candidate will have experience in operational coordination within healthcare, ensuring quality and performance while maintaining client satisfaction

Job Summary

  • The role involves coordinating the operational implementation and execution of Patient Support Program (PSP) and Customer Service (SAC) initiatives.
  • Candidates must ensure adherence to Service Level Agreements (SLAs), project scope, and maintain high customer satisfaction levels.
  • The position requires a hybrid work model with four days present at the IQVIA office.

Matching Summary

Match Score: 85

IQVIA is seeking a Coordinator for Operations focusing on Patient Support Programs (PSP) and Customer Service (SAC). The ideal candidate will have experience in operational coordination within healthcare, ensuring quality and performance while maintaining client satisfaction.

Skills & Requirements

Must-have

  • Coordination of PSP and SAC programs
  • Ensuring SLA and scope compliance
  • Analysis of quality indicators

Nice-to-have

  • Intermediate English proficiency
  • Continuous process improvement mindset
  • Strong organizational and communication skills

Key Requirements

  • Higher education degree in Health area
  • Experience in operational coordination and PSP
  • Proficiency in Microsoft Office suite

Work Rights

Not specified

Tailored Resume

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