Part-time, event-based (evenings, weekends, and holidays required)
Lead guest services representatives
Monitor guest interactions for satisfaction
Provide support and coaching to staff
ASM Global is seeking a Lead Guest Services Representative in Kansas City to oversee staff and ensure a high level of guest satisfaction during events at the T-Mobile Center. The ideal candidate should have strong communication and leadership skills, along with experience in guest services and the ability to multitask in a fast-paced environment
Job Summary
The Lead will oversee Guest Services Representatives assigned to their area during T-Mobile Center events to ensure a memorable experience for guests.
Responsibilities include assigning staff deployments, monitoring rest breaks, and actively ensuring high levels of guest satisfaction through direct observation.
The role requires maintaining positive working relationships with all departments and collaborating with security to secure the venue at event conclusion.
Matching Summary
Match Score: 85
ASM Global is seeking a Lead Guest Services Representative in Kansas City to oversee staff and ensure a high level of guest satisfaction during events at the T-Mobile Center. The ideal candidate should have strong communication and leadership skills, along with experience in guest services and the ability to multitask in a fast-paced environment.
Skills & Requirements
Must-have
Lead Guest Services Representatives
Monitor guest interactions for satisfaction
Provide support and coaching to staff
Work evenings weekends and holidays
Move about venue frequently
Nice-to-have
Previous sports or entertainment facility experience
Experience in venue supervision
Bilingual English Spanish skills
Strong relationship building with staff
Ability to perform duties independently
Key Requirements
High School Diploma or equivalent
2+ years of related work experience
Dependable availability for evenings weekends and holidays