Support Desk Technician Tier 1

Proper Sky

Abington, PA, United States
Base: commensurate with experience; bonus/equity: ...
Hybrid
Microsoft 365 support
Active directory administration
Technical troubleshooting and resolution
Proper Sky is seeking a Support Desk Technician Tier 1 to provide high-quality IT support and customer service. Candidates should possess a passion for technology, excellent communication skills, and some experience in IT support

Job Summary

  • At Proper Sky, your work will make an impact from day one with meaningful responsibility and continuous growth opportunities in a fast-paced, collaborative environment.
  • The Support Desk Technician (Tier 1) is the first point of contact for IT support, focusing on resolving common technical issues and escalating more complex problems while providing excellent customer service.
  • Proper Sky offers competitive compensation, comprehensive benefits including medical and retirement plans, career development programs, and a supportive team culture with regular company outings and volunteer opportunities.

Matching Summary

Match Score: 85

Proper Sky is seeking a Support Desk Technician Tier 1 to provide high-quality IT support and customer service. Candidates should possess a passion for technology, excellent communication skills, and some experience in IT support.

Salary

Base: Commensurate with experience; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, long-term disability, SIMPLE IRA + match, paid time off

Skills & Requirements

Must-have

  • Microsoft 365 support
  • Active Directory administration
  • Technical troubleshooting and resolution
  • Customer service and communication
  • Ticketing system documentation
  • Hybrid work environment
  • On-call shift coverage

Nice-to-have

  • Eagerness to learn and grow
  • Detail-oriented and organized
  • Collaborative team environment
  • Professional growth opportunities
  • Problem escalation skills

Key Requirements

  • 2–3 years IT support experience
  • Basic knowledge of Microsoft 365 and Windows OS
  • Familiarity with Active Directory and networking concepts
  • CompTIA A+, Network+, Security+ certifications preferred
  • Experience with ConnectWise or similar tools

Work Rights

Not specified

Tailored Resume

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