Customer Support Specialist - Agentforce Supply Chain

Salesforce

Mexico City, Mexico
Customer-facing technical support
B2b saas or technology environments
Support ticket queues and sla commitments
Serve as the primary contact for customers seeking technical and product support, building trust through responsive and professional communication

Job Summary

  • Serve as the primary contact for customers seeking technical and product support, building trust through responsive and professional communication.
  • Conduct thorough investigation and root cause analysis for reported issues using available resources, documentation, and diagnostic tools.
  • Leverage digital tools, automation, and AI-driven solutions to streamline workflows and enhance support quality.

Matching Summary

Serve as the primary contact for customers seeking technical and product support, building trust through responsive and professional communication.

Skills & Requirements

Must-have

  • Customer-facing technical support
  • B2B SaaS or technology environments
  • Support ticket queues and SLA commitments
  • Analytical and troubleshooting abilities
  • English written and verbal communication

Nice-to-have

  • Customer-first mindset
  • Patience, empathy, and professionalism
  • Self-motivated and accountable
  • Proactive communicator
  • Collaborative team player

Key Requirements

  • 2+ years of experience
  • Structured support frameworks and ticketing systems
  • Learning new software platforms quickly
  • AI tools and automation interest

Work Rights

Not specified

Tailored Resume

Cover Letter