Advanced proficiency in practice management software
Ability to work nights weekends and holidays
Veterinary Emergency Group (VEG) is seeking a part-time Customer Experience Coordinator in Oak Brook, IL, to enhance the customer experience for pet owners at their emergency veterinary hospitals. The role emphasizes empathy, communication, and problem-solving skills, with responsibilities that include customer interactions, financial guidance, and team coordination
Job Summary
VEG is dedicated to transforming the emergency veterinary experience by providing open-concept hospitals that handle cases of every kind including exotics.
The Customer Experience Coordinator defines the customer journey through warm greetings, accurate communication routing, and personalized care experiences before, during, and after visits.
Employees receive competitive compensation, unlimited ER continuing education, travel stipends up to $1,000 per year, and flexible schedules to support their lives outside of work.
Matching Summary
Match Score: 85
Veterinary Emergency Group (VEG) is seeking a part-time Customer Experience Coordinator in Oak Brook, IL, to enhance the customer experience for pet owners at their emergency veterinary hospitals. The role emphasizes empathy, communication, and problem-solving skills, with responsibilities that include customer interactions, financial guidance, and team coordination.
Salary
Competitive compensation; Travel stipend: $400-$1,000/year based on credentials; Benefits: Flexible schedules, referral program, scrubs, food
Skills & Requirements
Must-have
2+ years customer service experience
Advanced proficiency in practice management software
Ability to work nights weekends and holidays
Willingness to work in noisy environment with odors
Strong multitasking skills in high stakes environments
Nice-to-have
Empathetic people-centric approach
High emotional intelligence
Creative problem solving skills
Humility and team ownership
Curious nature seeking growth
Key Requirements
2+ years customer service role experience
Availability for rotating nights weekends and holidays
Proficiency with computer programs and practice management software