Technology Support Specialist I Or Ii

Colorado Mountain College

Multiple Locations, US
Technology support specialist i = $70,512.00 - $78...
Pc and macos device support
Instructional hardware and software
Customer service skills
The Technology Support Specialist II is responsible for providing technical expertise in supporting personal computers, Apple devices, classroom technology and other technology including networking, telecommunications, and video streaming equipment

Job Summary

  • The Technology Support Specialist II is responsible for providing technical expertise in supporting personal computers, Apple devices, classroom technology and other technology including networking, telecommunications, and video streaming equipment.
  • This position will provide technical assistance to end users including software installations and support, diagnosing, and solving hardware and software problems.
  • Benefits include Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available to the successful candidate based on eligibility and availability, relocation if applicable.

Matching Summary

The Technology Support Specialist II is responsible for providing technical expertise in supporting personal computers, Apple devices, classroom technology and other technology including networking, telecommunications, and video streaming equipment.

Salary

Technology Support Specialist I = $70,512.00 - $78,353.60; Technology Support Specialist II = $77,563.20 - $86,195.20; Benefits: Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available, relocation if applicable.

Skills & Requirements

Must-have

  • PC and macOS device support
  • Instructional hardware and software
  • Customer service skills
  • Teamwork and collaboration
  • Troubleshooting technology problems

Nice-to-have

  • Commitment to student success
  • Bilingual English/Spanish abilities
  • Innovative mindset
  • Welcoming and inclusive approach

Key Requirements

  • High School Diploma/GED and four years of PC/Mac and/or network support (for I)
  • Associate’s Degree and two years of PC/Mac and/or network support (for I)
  • Bachelor’s Degree in computer science or related IT field with one year of PC/Mac and/or network support (for I)
  • High School Diploma/GED and five years of PC/Mac and/or network support (for II)
  • Associate’s Degree and three years of PC/Mac and/or network support (for II)
  • Bachelor’s Degree in computer science or related IT field with one year of PC/Mac and/or network support (for II)

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter